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From the Masters

The following is from Dreams are Whispers From the Soul by Marcia Wieder Big dreams get stalled, fail or even die when we put them on a to-do list. You can’t put write a book or move to a new home on an action list. I once saw “have a baby,” on a woman’s list.…

The following is from The Simple Truths of Service by Ken Blanchard & Barbara Glanz One way to get customers to brag about you is to begin thinking outside the box. That’s exactly what the owner of this appliance repair company my mother bragged about did. When I called him to find out how he…

The following is from The Power of Attitude by Mac Anderson OUR ATTITUDE in many ways ties directly to your “inner voice” that forever asks the question . . . “Are you moving toward your dream?” If your answer is “yes,” then hope breeds contentment. However, if the answer is “no, it’s too late,” despair…

The following is from Pulling Together:  10 Rules For High Performance Teamwork by John J. Murphy Wanted: High performance team members; passive observers need not apply. Want to be part of a winning team? Get involved. Be part of the solution, not the problem. Speak up. Share your ideas. Put the “we” in front of…

The following is from Secrets of the World Class:  Turning Mediocrity Into Greatness by Steve Siebold Amateur managers, coaches and leaders tend to favor either a logic-based approach to performance or an emotional-based approach. The pros know the magic is in the mix. When it comes to strategic planning and business acumen, straight logic is…

The following is from Customer Love:  Great Stories About Great Service by Mac Anderson The Ritz-Carlton Hotel Company is the only two-time recipient of the prestigious Malcolm Baldridge Quality Award in the service category. One of the big keys to their success is that they “plan for failure.” For example, they documented and planned for…

The following is from Wisdom of Wolves:  Leadership Lessons from Nature  by Twyman Towery When a wise human being dies, whether it be Aristotle, Confucius, Helen Keller, Winston Churchill or the local barber who dispenses sage advice, society suffers. It is not different in the society of wolves. The death of an adult wolf can…

The following is from Change is Good…You Go First:  21 Ways to Inspire Change by Tom Feltenstein and Mac Anderson As the old proverb goes… “The journey of a thousand miles begins with a single step.” Your first step in the change process should be to re-recruit your best people. That of course starts with…

The following is from “The Best Way Out is Always Through – The Power of Perseverance” by BJ Gallagher “My learning disability gave me certain advantages, because I was able to live in the moment and capitalize on opportunities I spotted.” Paul Orfalea, founder of Kinko’s “Kinko” they nicknamed him as a kid, referring to his…

The following is from “The Push – The Power of Encouragement” by David McNally and Mac Anderson Encouragement can come in many forms. Sometimes it is the courageous, honest words of a friend or loved one that help us make a course correction away from self-defeating and limiting behavior. Such words were spoken to me one cold…
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