If we are to make the Love Chapter work at work, “leading with love is not an excuse to be ‘soft’ on people,” writes Manby. “As leaders, we must hold people accountable. Yet at the same time, we must always admonish with patience and respect. Our goal isn’t simply performance; it’s to protect the dignity of the people on our team. Whether we correct and train our employees in public or in private, our goal is always to do so with respect and love. After all, that’s exactly how we want to be treated.”
But what does Manby really know about managing employees? Well, he’s the boss of more than 30,000 employees at 26 locations in 10 states, including Branson’s Silver Dollar City, Dollywood in Tennessee’s Great Smoky Mountains and Georgia’s historic Stone Mountain Park.