'I Promised I Wouldn't Hang Up'
Lisa Jefferson, the phone supervisor who took Todd Beamer's call on Flight 93, believes God called her for a purpose.
|Taking the Call|
I was the supervisor over the call center in Oakbrook, Illinois, for Verizon Airfone, and someone had just come into the call center and asked me if I heard about the two planes that had just crashed into the World Trade Center and at that point, I told her no. And I said, “Two planes?” I said to myself, that didn’t sound like a mistake. You know, it sounded like it was meant for a purpose. As I stepped out of my office, I probably took six steps, and then I was stopped by a representative that received the actual phone call from Todd in flight. She called me over to her station and told me that she had a gentleman on her line and his plane was being hijacked. I asked her information that I needed to report to our surveillance center. And by the time I came back, she appeared to be traumatized, and that’s when I told her I would take the call over…I was asking her additional information and she wasn’t answering me. She was just dazed.
And so I actually lifted her up out of her seat and put her in the seat next to me, and I put her headset on and took her call over.
How did you manage to stay calm?
|'Todd Was Calm'|