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I recall a wonderful sermon I heard some years ago, by Vic Pentz, a Presbyterian pastor who led a small congregation in Southern California. Vic was a handsome guy, with the sturdy physique of an athlete. The way he tugged and pushed at his collar and shoulder indicated that football may have been one of…

“What a concept!” I marveled to myself as I read my friend Janelle Barlow’s book, A Complaint is a Gift.  It’s a business book about customer service and the importance of getting feedback – especially negative feedback – from customers.  Janelle asserts that complaints are not problems to be avoided – complaints are actually gifts…

At age 51 I adopted my first dog. I’d always been a cat person, but having witnessed so many wonderful relationships my friends had with their dogs, I decided to get one myself. After months visiting local shelters to find the right canine companion for me, I finally found her. She had a funny face,…

Sam Beasley is a millionaire. Thirty years ago he was homeless. How did he take his life from one extreme to the other? I asked him to tell me his story. “You’re a successful businessman today – you own commercial real estate and several businesses,” I began. “I can’t imagine you ever being on the…
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