{"id":368,"date":"2008-02-29T01:01:36","date_gmt":"2008-02-29T01:01:36","guid":{"rendered":"http:\/\/blog.beliefnet.com\/markdroberts\/2008\/02\/amazoncom-responds.html"},"modified":"2008-02-29T01:01:36","modified_gmt":"2008-02-29T01:01:36","slug":"amazoncom-responds","status":"publish","type":"post","link":"https:\/\/www.beliefnet.com\/columnists\/markdroberts\/2008\/02\/amazoncom-responds.html","title":{"rendered":"Amazon.com Responds"},"content":{"rendered":"

Amazon.com responded to my complaint about the inappropriate promotional email (see yesterday’s post<\/a>). They get credit for responding, especially since it looks like a human being actually was involved here. Gopi N’s response was pretty much boilerplate, and didn’t respond to my request that an apology email be sent to those who received the first mailing.
\nHere, for your information, is the bulk of the note I received from Amazon.com:<\/p>\n

Thanks for writing to Amazon.com to bring this to our attention.
\nWe build our web site information from many sources, and we really appreciate knowing about any errors which find their way into it.
\nI’ll see that this error is corrected as soon as possible.<\/p><\/blockquote>\n

<\/blockquote>\n

[MDR: I’m impressed that these last two paragraphs seem to accept that there was an error made. Usually letters like these allow only that somebody perceived errors to have been made.]<\/p><\/blockquote>\n

For future reference, at the bottom of the product detail page of every item on our web site, you should see a blue Feedback or Suggestion Box where you can report any inaccuracies in that item’s listing on our site.
\nThanks again for shopping at Amazon.com.
\nPlease note: this e-mail was sent from an address that cannot accept incoming e-mail.
\nTo contact us about an unrelated issue, please visit the Help section of our web site.
\nBest regards,
\nGopi N.
\nAmazon.com Customer Service<\/p><\/blockquote>\n

It will be interesting to see if Amazon.com does anything else with this complaint. I’m not crossing my fingers.<\/p>\n","protected":false},"excerpt":{"rendered":"

Amazon.com responded to my complaint about the inappropriate promotional email (see yesterday’s post). They get credit for responding, especially since it looks like a human being actually was involved here. Gopi N’s response was pretty much boilerplate, and didn’t respond to my request that an apology email be sent to those who received the first…<\/p>\n","protected":false},"author":214,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[37],"tags":[],"class_list":["post-368","post","type-post","status-publish","format-standard","hentry","category-strange-book-bedfellows"],"yoast_head":"\nAmazon.com Responds - Mark D. 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Roberts","description":"Mark D. Roberts: Thoughtfully Christian Reflections on Jesus, the Church, and the World","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.beliefnet.com\/columnists\/markdroberts\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.beliefnet.com\/columnists\/markdroberts\/#\/schema\/person\/1ff094a57b7e41f534434b1723df3d73","name":"Mark D. Roberts","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.beliefnet.com\/columnists\/markdroberts\/#\/schema\/person\/image\/","url":"https:\/\/www.beliefnet.com\/columnists\/markdroberts\/wp-content\/wphb-cache\/gravatar\/f2d\/f2ddf5f080861f66ea230384f9d1bab2x96.jpg","contentUrl":"https:\/\/www.beliefnet.com\/columnists\/markdroberts\/wp-content\/wphb-cache\/gravatar\/f2d\/f2ddf5f080861f66ea230384f9d1bab2x96.jpg","caption":"Mark D. Roberts"},"description":"The Rev. Dr. Mark D. Roberts is a pastor, author, retreat leader, speaker, and blogger. Since October 2007 he has been the Senior Director and Scholar-in-Residence for Laity Lodge, a multifaceted ministry in the Hill Country of Texas. Before coming to Laity Lodge, he was for sixteen years the Senior Pastor of Irvine Presbyterian Church in Irvine, California (a city in Orange County about forty miles south of Los Angeles). Before his time at Irvine Pres, Mark served on the staff of the First Presbyterian Church of Hollywood as Associate Pastor of Education. (Thanks to Janel Pahl for taking the photo to the right.) Mark studied at Harvard University, receiving a B.A. in Philosophy, an M.A. in the Study of Religion, and a Ph.D. in New Testament and Christian Origins. He has taught classes in New Testament for Fuller Theological Seminary and San Francisco Theological Seminary. Mark has written several books, including No Holds Barred: Wrestling with God in Prayer (WaterBrook, 2005), Dare to Be True (WaterBrook, 2003), Jesus Revealed (WaterBrook, 2002), After \"I Believe\" (Baker, 2002), and Ezra, Nehemiah, Esther (Word, 1993). His most recent book is Can We Trust the Gospels? Investigating the Reliability of Matthew, Mark, Luke, and John (Crossway, 2007). He is currently working on a commentary on Ephesians that will be published by Zondervan in 2014. Mark writes a devotional for The High Calling of Our Daily Work, a website associated with Laity Lodge. His \"Daily Reflections\" can be viewed online or sent as a daily email. If you wish to receive this email, just visit TheHighCalling.org and sign up. Mark serves on the editorial board of Worship Leader magazine, where he publishes articles and reviews, including his regular column \"Lyrical Poetry.\" Additionally, he has published dozens of articles in leading magazines and journals. He often speaks for churches and other Christian groups, and has been interviewed on over seventy-five radio programs nationwide. Mark is married to Linda, who is a Marriage and Family Therapist, a Spiritual Director, and a retreat speaker. They have two children, Nathan and Kara.For Publicity Photos and Bio Statements for Mark, please check here. Mark's Dossier Professional History: Senior Director and Scholar-in Residence, Laity Lodge, October 2007 to present. Senior Pastor Irvine Presbyterian Church, June 1991 to September 2007 Adjunct Assistant Professor Fuller Theological Seminary, 1994 to 2007. Courses: New Testament Theology and Exegesis. Adjunct Instructor San Francisco Theological Seminary, 1995 to 2001. Courses: New Testament Greek and Exegesis Associate Pastor of Education First Presbyterian Church of Hollywood, 1987-1991 Teaching Fellow Harvard University, 1980-1983 Education: Ph.D. in the Study of Religion. Harvard University, 1992. Area: New Testament and Christian Origins M.A. in the Study of Religion Harvard University, 1984. A.B. magna cum laude in Philosophy Harvard University, 1979. Phi Beta Kappa; Danforth Fellowship Books: Can We Trust the Gospels? Investigating the Reliability of Matthew, Mark, Luke, and John. Crossway, 2007 No Holds Barred: Wrestling with God in Prayer. WaterBrook, 2005 Dare to Be True: Living in the Freedom of Complete Honesty. WaterBrook, 2003. Jesus Revealed: Know Him Better to Love Him Better. WaterBrook, 2002. After \"I Believe\": Experiencing Authentic Christian Living. Baker, 2002. Ezra, Nehemiah, Esther in the Communicator's Commentary Series. Word, 1993. Contacting Mark: You can reach Mark at: E-mail: mark@markdroberts.com mroberts@laitylodge.org Phone: Laity Lodge: (830) 792-1216 Address: Laity Lodge 719 Earl Garrett Kerrville, TX 78028","url":"https:\/\/www.beliefnet.com\/columnists\/markdroberts\/author\/mroberts"}]}},"_links":{"self":[{"href":"https:\/\/www.beliefnet.com\/columnists\/markdroberts\/wp-json\/wp\/v2\/posts\/368","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.beliefnet.com\/columnists\/markdroberts\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.beliefnet.com\/columnists\/markdroberts\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.beliefnet.com\/columnists\/markdroberts\/wp-json\/wp\/v2\/users\/214"}],"replies":[{"embeddable":true,"href":"https:\/\/www.beliefnet.com\/columnists\/markdroberts\/wp-json\/wp\/v2\/comments?post=368"}],"version-history":[{"count":0,"href":"https:\/\/www.beliefnet.com\/columnists\/markdroberts\/wp-json\/wp\/v2\/posts\/368\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.beliefnet.com\/columnists\/markdroberts\/wp-json\/wp\/v2\/media?parent=368"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.beliefnet.com\/columnists\/markdroberts\/wp-json\/wp\/v2\/categories?post=368"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.beliefnet.com\/columnists\/markdroberts\/wp-json\/wp\/v2\/tags?post=368"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}