1.0From the Mastershttps://www.beliefnet.com/columnists/fromthemastersNakkia Grayhttps://www.beliefnet.com/columnists/fromthemasters/author/ngrayThe How of Wow! - From the Mastersrich600338<blockquote class="wp-embedded-content" data-secret="q9QjQDBY2b"><a href="https://www.beliefnet.com/columnists/fromthemasters/2012/04/the-how-of-wow.html">The How of Wow!</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.beliefnet.com/columnists/fromthemasters/2012/04/the-how-of-wow.html/embed#?secret=q9QjQDBY2b" width="600" height="338" title="“The How of Wow!” — From the Masters" data-secret="q9QjQDBY2b" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript">
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The following is an excerpt from The How of Wow! by John Murphy. The truth is world class service organizations know and apply certain practices that most companies do not. This is what differentiates them from the pack. This is what keeps them moving forward on the leading edge of innovation and change, forcing others…http://blog.beliefnet.com/fromthemasters/files/2012/04/The-how-of-wow-book-150x150.jpg