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When the Spice Girls sang, “Tell me what you want, what you really really want,” no one was thinking this was a reference to emotional intelligence. Yet, being able to clearly articulate what you want is an important relationship skill. In fact, it is a sign of emotional intelligence. If you can clearly communicate what…

A friend was telling me she recently had a difficult conversation. As she prepared to respond, she determined to approach this conflict rationally and calmly. But the minute he questioned her competence, she lost it. Her rational approach went out the window and she became incensed.  Thinking stopped as she became defensive. At the end…

Did you know that Google gets millions of job applications each year? That is a lot of applications to sort through to find just the right person for the job. Thus, the company gives out advice to people looking to get hired to hopefully stand out from the crowd. Here is what they say: Every…

A co-worker and I walked out of a meeting. She said, “Well that administrator didn’t know how to read the room! He was totally out of touch with the problems we face. And he didn’t show any empathy for what we all have been going through.” Clearly on display was a lack of emotional intelligence.…
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