That’s the most uncomfortable one, because we always want to fill in the silence with something, even if it’s weather talk. But saying nothing … and merely listening … is sometimes the very best response, and the most appropriate. I love this passage from Rachel Naomi Remen’s bestselling book Kitchen Table Wisdom: "I suspect that the most basic and powerful way to connect to another person is to listen. Just listen. Perhaps the most important thing we ever give each other s our attention. And especially if it’s given from the heart. When people are talking, there’s no need to do anything but receive them. Just take them in. Listen to what they’re saying. Care about it. Most times caring about it is even more important than understanding it."