Conflict typically boils down to crucial conversations—moments when the stakes are high, emotions run strong and opinions differ. And you cannot master crucial conversations without a high degree of emotional intelligence (EQ).
With a mastery of conflict being so critical to your success, it’s no wonder that, among the million-plus people that TalentSmart has tested, more than 90 percent of top performers have high EQs.
So how can you use emotional intelligence to master crucial conversations? There are five common mistakes you must avoid, and five alternative strategies you can follow that will take you down the right path.