Rod Dreher

It’s not Godwin’s Law, it’s a lame “Seinfeld” reference! Anyway, Apple sells an apparent defective product to its customers, then allegedly tells its AppleCare reps to tell disappointed iPhone 4 users, “Tough ti**y said the kitty.” Excerpt:

A purported internal memo to AppleCare representatives explicitly tells employees that the company is not “appeasing customers with free bumpers,” and instructs them to advise customers to avoid grasping the lower left corner of the handset.
The document, allegedly obtained by Boy Genius Report, covers the same territory as a statement from the company last week. Apple has advised its customers to avoid gripping the iPhone 4 in the lower left corner in a way that covers both sides of the black strip in the metal band.
But it also uses strong language to inform AppleCare representatives that Apple is not giving away free protective “bumpers,” which the company has said help to alleviate the reception issues.
“We ARE NOT appeasing customers with free bumpers — DON’T promise a free bumper to customers,” the memo reads.

Here’s a link to the text of the actual purported Apple instruction memo to its AppleCare reps. Uh-oh. This is not going to be good for the Cult of Apple.

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