From the Masters

From the Masters

The How of Wow!

posted by Nakkia Gray
The following is an excerpt from The How of Wow! by John Murphy.
The truth is world class service organizations know and apply certain practices that most companies do not. This is what differentiates them from the pack. This is what keeps them moving forward on the leading edge of innovation and change, forcing others to catch up. They do things that exceed customer expectations. They solve problems before customers even know there is a problem. They fill latent needs before customers know they have a need. They offer value propositions that seem impossible, yet they deliver on their word. They understand that the customer is not always right, that the customer often does not know what they want until they see it. As Lee Iacocca put it many years ago, no one ever came to Chrysler and asked for a mini-van to be designed.

Super positive experiences with most businesses may be rare indeed, but they are a way of life for the companies that have it right. Customer service is not a department. It is an attitude. It is a culture. It is a collective way of seeing the world. “Wowing” customers is not the exception. It is the rule. Exceeding expectations is not a surprise. It is planned and executed with diligence, ease and grace.

Take Disney, for example. Imagine you are standing in line waiting for a ride in one of the parks. You notice a sign that indicates you will be in line for 35 minutes. Is this a guess? Is this like listening to an airline attendant telling you the plane you are waiting for is scheduled to leave on time in ten minutes when there is no plane at the gate? Disney not only knows how long you will wait, but they pad it by a few minutes so you “think you made good time” when you get on the ride in 33 minutes. Instead of being disappointed or simply satisfied, you feel good.

If you are serious about “wowing” your customers and growing your business through genuine best practices, The How of Wow! is for you. Some of the secrets revealed in this book may surprise you. After all, if everyone knew these secrets and everyone applied them, they wouldn’t be secrets.

 

You can purchase The How of Wow! and other great books at the Inspired Faith Giftstore from Beliefnet, just click here.

Reprinted by Permission of Simple Truths (c) 2012

Own Your Dreams

posted by Nakkia Gray

An excerpt from Own your Dreams by John C. Maxwell.

What is your dream?

How will you achieve it?

The first question may be difficult to answer. You may have many dreams. Yet, there must be one that stands out above all others…one that inspires you, energizes you, and empowers you to do everything you can to achieve it.

The second question is the reason most people never realize their dreams. They have no strategy in place for attaining it, no knowledge of what is needed and must be sometimes sacrificed to have the dream come true.

Will you achieve your dreams in your lifetime?

I’m certain that you desire to. I’m sure you hope you will. But will you actually do it? What odds would you give yourself? One in five? One in a hundred? One in a million? How can you tell whether your chances are good or whether your dream will always remain exactly that—a dream?

Most people have no idea how to achieve their dreams. What they possess is a vague notion that there is something they would like to do someday or someone they would like to become. But they don’t know how to get from here to there. If that describes you, then you’ll be glad to know that there really is hope.

To learn more about Own your Dreams, please click here!

Reprinted by permission of Simple Truths (c) 2012. In order to protect the rights of the copyright holder, no portion of this publication may be reproduced without prior written consent. All rights reserved.

The Power of Kindness

posted by Nakkia Gray

From The Power of Kindness by Mac Anderson

“Carry out a random act of kindness, with no expectation of reward, safe in the knowledge that one day someone might do the same for you.”
– Princess Diana

 

The magic formula for putting more joy into your life can be summed up in one word – kindness. Just by performing random acts of kindness and helping people in need, you can bring joy to your own life, as well as the lives of others.

Whether you choose to volunteer, give aid to those who have been affected by natural disasters or simply share this movie with others, you are starting a chain of random acts of kindness that has the potential to transform the world.

Click here to watch this life-changing movie.

To look inside this inspiring book, The Power of Kindness just click here.

 

Reprinted by permission of Simple Truths (c) 2012. In order to protect the rights of the copyright holder, no portion of this publication may be reproduced without prior written consent. All rights reserved.

A little movie with a big idea!

posted by Nakkia Gray

From Eat That Frog! by Brian Tracy

“Procrastination is attitude’s natural assassin. There is nothing so fatiguing as an uncompleted task.”

William James, one of the founders of modern psychology, spoke those words. And how true they are!

A few years ago, I heard a tip about procrastination that I never forgot. For me, it truly was an “a-ha moment!”

Well, here it is…with a warning: Once you see this 2 minute movie, it’ll be hard to forget!

Just click here to watch.

 

To look inside this inspiring book, Eat That Frog! just click here.

 

Reprinted by permission of Simple Truths (c) 2012. In order to protect the rights of the copyright holder, no portion of this publication may be reproduced without prior written consent. All rights reserved.

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The How of Wow!
The following is an excerpt from The How of Wow! by John Murphy. The truth is world class service organizations know and apply certain practices that most companies do not. This is what differentiates them from the pack. This is what keeps them moving forward on the leading edge of innovation and c

posted 6:00:00am Apr. 16, 2012 | read full post »


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