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From the Masters

From the Masters

Business Tips Archives

An Empty Pickle Jar

posted by Nakkia Gray

From Stress is a Choice by David Zerfoss.  A professor stood before his philosophy class and had some items in front of him. When the class began, wordlessly he picked up a very large and empty pickle jar and proceeded […]

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The How of Wow!

posted by Nakkia Gray

The following is an excerpt from The How of Wow! by John Murphy. The truth is world class service organizations know and apply certain practices that most companies do not. This is what differentiates them from the pack. This is […]

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A little movie with a big idea!

posted by Nakkia Gray

From Eat That Frog! by Brian Tracy “Procrastination is attitude’s natural assassin. There is nothing so fatiguing as an uncompleted task.” William James, one of the founders of modern psychology, spoke those words. And how true they are! A few […]

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A daily dose of positivity

posted by Nakkia Gray

An excerpt from Sales Motivation by Todd Duncan  Success is a daily decision! Show me a successful person and I will show you someone who chooses the course of success over and over in their life. I will show you […]

Learn from “Old Warwick”

posted by Nakkia Gray

An excerpt from You Can’t Send a Duck to Eagle School by Mac Anderson Not long ago, a friend sent me the story of “Old Warwick.” It brought a smile to my face, and I think it shares a wonderful […]

How to create a service culture…

posted by Nakkia Gray

An excerpt from Customer Love by Mac Anderson. The following story was told by my friend Phillip Van Hooser, in his book titled: Willie’s Way. I really like it and hope you will too. The conversation was pleasant. Earlier in […]

Getting Fired… UP!

posted by Nakkia Gray

An excerpt from The Push by David McNally and Mac Anderson In his commencement speech at Stanford University in 2005, Steve Jobs, one of the co-founders of Apple Computer and founder of Pixar Studios, shared how getting fired from the […]

Follow these age-old secrets of sales…

posted by Nakkia Gray

An excerpt from The Simple Truths of Selling by Todd Duncan It’s usually the first thing to come up. “How much will it cost me?” asks the customer. We then dodge the question to avoid running them off before we […]

Transform your leadership skills

posted by Nakkia Gray

An excerpt from 212° Leadership, by Mac Anderson Leaders lead by example, whether they intend to or not. What example did you set today? When you lead by example, you engage your people to follow your vision…not by words, but […]

The power of goals

posted by Nakkia Gray

An excerpt from Goals by Gary Ryan Blair. Success is the intentional, pre-meditated use of choice and decision. Unless you choose—with certainty—what it is you want, you accept table scraps by default! The world is plump with opportunity. With boldness […]

The difference between good companies and great companies

posted by Nakkia Gray

What is the difference between good companies and great companies? How can you turn apathy into passion… Satisfied customers into “raving fans?” The secret is captured in this new, thought-provoking 3 minute movie. Just click here to watch To learn […]

Managing your attitude is a very personal thing…

posted by Nakkia Gray

An excerpt from You Can’t Send a Duck to Eagle School by Mac Anderson. You may have heard the quote…”The speed of the leader will determine the rate of the pack.” Well here’s another one for you…“The attitude of the […]

How to choose success and significance…

posted by Nakkia Gray

An excerpt from Seven Choices for Success and Significance by Dr. Nido R. Qubein What is success? Only you can define it in your own life. In my own life, I have attempted to define both Success and Significance. To […]

The 80/20 Rule

posted by Nakkia Gray

An excerpt from Eat That Frog! by Brian Tracy The 80/20 Rule is one of the most helpful of all concepts of time and life management. It is also called the “Pareto Principle” after its founder, the Italian economist Vilfredo […]

Great Service Starts with a Clear Vision

posted by Nakkia Gray

An excerpt from The Simple Truths of Service by Ken Blanchard and Barbara Glanz Great service is not an accident. It starts by deciding what kind of experience you want your customers to have – a clear vision. In the […]

Learning Leadership Through Character and Courage

posted by Nakkia Gray

An excerpt from The Right to Lead by John C. Maxwell What gives a man or woman the right to lead? It certainly isn’t gained by election or appointment. Having position, title, rank, or degrees doesn’t qualify anyone to lead […]

Teamwork

posted by Nakkia Gray

An excerpt from Wisdom of Wolves:  Leadership Lessons from Nature by Twyman Towery What a gorgeous sight! As wolves travel the vast horizons in search of their prey, they traverse the snow. One of their favorite methods of travel is […]

Brian Tracy’s secret to success

posted by Nakkia Gray

An excerpt from The Power of Discipline by Brian Tracy Why are some people more successful than others? Why do some people make more money, live happier lives and accomplish much more in the same number of years than the […]

Communicate Openly and Candidly

posted by Nakkia Gray

An excerpt from Pulling Together by John J. Murphy Can you imagine competing in an athletic contest without open access to the score, the clock and the playbook? How about competing in battle without clear tactical plans and timely communication? […]

A company based on the ‘Golden Rule’

posted by Nakkia Gray

An excerpt from What’s The Big Idea:  How One Idea Can Change Your Business and Your Life by Mac Anderson Beginning with an initial investment of $5,000 and a dream of creating a company based on the ‘Golden Rule,’ Mary […]

Mental Toughness

posted by Nakkia Gray

An excerpt from What It Takes To Be Number One by Vince Lombardi and Vince Lombardi Jr. Head and heart – mental toughness – was one of Coach Lombardi’s favorite topics. He believed that mental toughness was the single most […]

The Power of a Note

posted by Nakkia Gray

An excerpt from The Push by Mac Anderson and David McNally On my first job as sports editor for the Montpelier (Ohio) Leader Enterprise, I didn’t get a lot of fan mail, so I was intrigued by a letter plopped on […]

Champions are Decisive

posted by Nakkia Gray

An excerpt from Secrets of the World Class:  Turning Mediocrity into Greatness by Steve Siebold While average performers are timid and lack confidence in their own judgment, champions are known for their ability to make decisions, especially under pressure. The […]

A crash course on customer service…

posted by Nakkia Gray

“Customer service is not a department…it’s an attitude.” Today, we’d like to offer a 3-minute crash course on customer service! It’s a simple, but powerful explanation about making your customers feel loved. Just click here to watch. Enjoy! To learn […]

Inspire Personal Accountability

posted by Nakkia Gray

The following excerpt is from Change is Good…You Go First by Mac Anderson and Tom Feltenstein Something magical happens when we accept personal responsibility for our behavior and our results. But, it’s not easy, because it’s human nature to “pass […]

Turn problems into solutions…

posted by Nakkia Gray

Everywhere you look today there are problems. Turn on your TV or computer, pick up a magazine or paper, and what do you see? Problems. Talk to your spouse, co-workers, family members or friends, and within minutes someone will bring […]

Strive for Perfection

posted by Nakkia Gray

An excerpt from The Power of Teamwork:  Inspired by The Blue Angels by Scott Beare and Michael McMillan An effective review process is fundamental to successful teamwork. After every performance, the Blue Angels hold a debrief session. Starting with Boss, […]

A vitamin for your soul…

posted by Nakkia Gray

An excerpt from Sales Motivation by Todd Duncan Show me a successful person and I will show you someone who chooses the course of success over and over in their life. I will show you a person who is full […]

Leading with Passion

posted by Nakkia Gray

The following is from Leading with Passion by John Murphy. Light a match in a dark room and watch as the light instantly overcomes the darkness. Observe the power and grace of that single, solitary flame dancing with life. Now […]

The awesome power of goals

posted by Nakkia Gray

The following is from Goals…The 10 Rules for Achieving Success  by Gary Ryan Blair Success is the intentional, premeditated use of choice and decision. Unless you choose – with certainty – what it is you want, you accept table scraps […]

Leadership Quotes

posted by Nakkia Gray

The following is a small sampling of the over 250 great quotes that can be found in Leadership Quotes  by Mac Anderson: “Leadership is the capacity to translate vision into reality.” -Warren G. Bennis “Management is doing things right. Leadership […]

Great Service Uses Outside the Box Thinking

posted by Nakkia Gray

The following is from The Simple Truths of Service by Ken Blanchard & Barbara Glanz One way to get customers to brag about you is to begin thinking outside the box. That’s exactly what the owner of this appliance repair […]

It’s Never Too Late

posted by Nakkia Gray

The following is from The Power of Attitude by Mac Anderson OUR ATTITUDE in many ways ties directly to your “inner voice” that forever asks the question . . . “Are you moving toward your dream?” If your answer is […]

Be Part of the Solution, Not the Problem

posted by Nakkia Gray

The following is from Pulling Together:  10 Rules For High Performance Teamwork by John J. Murphy Wanted: High performance team members; passive observers need not apply. Want to be part of a winning team? Get involved. Be part of the […]

Champions Understand Logic vs. Emotion

posted by Nakkia Gray

The following is from Secrets of the World Class:  Turning Mediocrity Into Greatness by Steve Siebold Amateur managers, coaches and leaders tend to favor either a logic-based approach to performance or an emotional-based approach. The pros know the magic is […]

Plan for Failure

posted by Nakkia Gray

The following is from Customer Love:  Great Stories About Great Service by Mac Anderson The Ritz-Carlton Hotel Company is the only two-time recipient of the prestigious Malcolm Baldridge Quality Award in the service category. One of the big keys to […]

Death and Survival

posted by Nakkia Gray

The following is from Wisdom of Wolves:  Leadership Lessons from Nature  by Twyman Towery When a wise human being dies, whether it be Aristotle, Confucius, Helen Keller, Winston Churchill or the local barber who dispenses sage advice, society suffers. It […]

Re-Recruit Your Best People

posted by Nakkia Gray

The following is from Change is Good…You Go First:  21 Ways to Inspire Change by Tom Feltenstein and Mac Anderson As the old proverb goes… “The journey of a thousand miles begins with a single step.” Your first step in […]

Ten Tips for Success – Part 2

posted by Evan Derrick

The following is from “What’s the Big Idea? How One Idea Can Change Your Business and Your Life” by Mac Anderson This is the second part of this series. Check out the first part here! 6. The ‘Devil Is in […]

Ten Tips for Success – Part 1

posted by Evan Derrick

The following is from “What’s the Big Idea? How One Idea Can Change Your Business and Your Life” by Mac Anderson You can see the second part of this series here! There’s no one-size fits all for entrepreneurs. Some, like […]

Today’s Message: Keeping Your Attitude Up When Circumstances are Down

posted by Evan Derrick

by Chris Widener “Instead of spending your time thinking about how bad things are, think about how good they will be!” Everyone knows that a positive attitude is key to the successful life. But what happens when things go wrong? […]

Today’s Message: SALES MANAGERS DON’T SELL; THEY TEACH

posted by Evan Derrick

by Robert Kiyosaki with Sharon L. Lechter, C.P.A.  While I was doing my market research on the different network marketing businesses, I found many successful people who worked very hard and could sell, but they were not successful with their […]

Ways to Feed Digital Food to Your Mind

posted by Evan Derrick

In today’s fast-forward, knowledge-based world, if you’re not moving ahead you are falling behind. Action Idea: Make two files in your computer: one for personal development and one for professional development. Download MP3 files, articles and e-mails that educate and […]

Set Up a Learning Resource at Home and at Your Place of Business with Both Personal and Professional Development Materials

posted by Evan Derrick

by Denis Waitley Every office conference, lunch, exercise, and recreation room should be filled with personal enrichment materials including videos, audios,books, magazines, newsletters, software, TV and internet programming. Convert a special area of your home into a learning center, especially […]

Previous Posts

Achieve Any Goal
From Achieve Any Goal by Brian Tracy. It’s Not Where You Start—It’s How You Finish When I was eighteen, I left high school without graduating. My first job was as a dishwasher in the back of a small hotel. From there, I moved on to ...

posted 6:00:33am Jun. 21, 2012 | read full post »

Strength, inspiration and motivation!
From Finish Strong Motivational Quotes by Dan Green.  Regardless of what came before, or what is yet to come, what's important at this moment in time is how you choose to respond to the event. Will you fight? Or will you lie down? To fortify ...

posted 6:00:01am Jun. 20, 2012 | read full post »

An Empty Pickle Jar
From Stress is a Choice by David Zerfoss.  A professor stood before his philosophy class and had some items in front of him. When the class began, wordlessly he picked up a very large and empty pickle jar and proceeded to fill it with golf ...

posted 6:00:08am Jun. 19, 2012 | read full post »

Preparing Your Dream
From Own Your Dreams by John C. Maxwell.  If you are unsure of what your dream might be—either because you are afraid to dream or because you somehow lost your dream along the way—then start preparing yourself to receive your dream by doing ...

posted 6:00:51am Jun. 11, 2012 | read full post »

The How of Wow!
The following is an excerpt from The How of Wow! by John Murphy. The truth is world class service organizations know and apply certain practices that most companies do not. This is what differentiates them from the pack. This is what keeps them ...

posted 6:00:00am Apr. 16, 2012 | read full post »

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