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Everyday Ethics

I just have to give a shout out to a woman named LuJean. I don’t know her last name, but I do know she’s the single nicest, most helpful sales lady I’ve ever run across at Macy’s. 

We all know how shopping can be a drag, and Herald Square during the Columbus Day specials is all sharp elbows and flying fists, but this lady made our winter coat-buying expedition, if not a pleasure, at least as painless as such a hot, sweaty, disheveling ordeal can be. She went out of her way to ensure we received every applicable discount, even calling the service line for us and working her magic with her manager, and after making sure we paid as little as humanly possible for our purchases, folded all our items with loving care. She was kind, she was funny, she was efficient and knowledgeable. 
All in all, she was terrific, and I just wanted to give her a shout-out. Why? 


It’s probably pointless. I know she’ll never read this blog. And I thanked her plenty while I was in the store. I guess I’m expressing my gratitude and pleasure in this forum because it’s just really important to me to recognize people who make the world a more civil, pleasant place in which to live. It’s like my way of telling the universe I appreciate the good folks in it as well as wagging my finger at the rotten ones.

But, you know what just occurred to me? If I really want the good karma to go around, what I ought to do is write a letter to Macy’s management and tell them what a great employee they’ve got. My grandfather was the sort of man who did that kind of thing all the time, now that I think of it, and people loved him for it. I’m not sure many people do it anymore… but maybe more people should.
Have you ever written a letter of commendation to someone for stellar service?

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