Doing Life Together

Doing Life Together


And the Worst Customer Service Retail Award Goes to…

posted by Linda Mintle

I can’t comment on heavy stuff everyday, so after yesterday’s shock and awe about Yale, I need a lighter blog!

If you shop and care about customer service, check out the top 9 worst retailers for customer service according to  a story in USA Today (3.16.13).

Are you surprised by any of the picks?

Only one was an on-line retailer.

9. Walgreens  -they certainly are on every corner and I never can find anyone to help me at the Photo section!

8. TJ Companies (T J. Maxx, Marshalls and HomeGoods)-pretty much a do it yourself kind of place. The people checking in at the dressing rooms never look like they want to be there!

7. The Gap  -this one surprised me. People have always helped me! I like Gap and am satisfied!

6. Supervalu –supermarkets (Save-A-Lot, Albertsons, Jewel-Osco, Shop N Save)–Name a grocery store that has people available to help. When you ask for help in an aisle, they usually say they don’t work for the store and are only stocking shelves.

5. Sears–the one in my town just went out of business….hmmmmm

4. CVS-Caremark -Are prescriptions ever ready when they say they are? And some of the in-store pharmacy counters treat you like a military drill–get in the right line, now!

3. Safeway-supermarkets–can’t remember the last time I was in one! No comment.

2. Netflix--e-commerce –increased pricing didn’t sit well with the neighbors.

1. Walmart–it’s hard for me to go there after a kid on a cart in front of me spilled a 5 gallon jug of oil on me. I kept asking him to get off my cart, his mom ignored me and didn’t say a word or offer to help me when the kid made the mess. And no one in line or at the register would help me either. So I tried to clean myself up with paper towels I found behind an unmanned register and move on. Forgiveness doesn’t mean going back.

 

Based on 14/7 Wall St. review of America Consumer Satisfaction Index (ACSI);  & MSN MOney/JZ analytics 2012 Customer Service Survey



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