Sometimes, people do the right thing for the right reasons. Today was one of those days.
My dryer has been acting up again. Because of the multiple repairs, I have an extended warranty. At least I thought I did. For some bizarre reason, I found out that my dryer had a one year warranty while the washer (of the same date of purchase) had a three year. I didn’t even know they offered one year warranties on major appliances but apparently they do and I somehow got the one versus three year renewal. Which meant that my dryer was not covered for this current repair. Of course I found all of this out after the fact.
So the repair man told me to call the company who handles the warranties–had to be a mistake, both of the appliances should have had the same length of coverage. I called and sat on hold for one hour and 15 minutes. The poor guy who was trying to help transfer me to the right person kept coming back and asking me if I was OK. I was. I put the phone on speaker and continued to work. I even liked the music that played. My contact continued to check on me and didn’t know why it was taking so long to transfer me to the renewal department. Finally, the transfer went through.
The next person I talked to was not very nice but I kept my cool. The first guy told me I had the patience of Job but this guy, well, he didn’t use any biblical examples!
He proceeded to chide me. Told me I should have paid attention to the dates on the warranties. When I asked why they would be different (I had noted the start date plus three years), he didn’t know. When I asked why one machine was only covered for a year, he didn’t know. And when I asked what we could do about it, he didn’t know. So after my hour and 15 minute wait, he didn’t know and told me I should have known. OK that went well!
So I hung up resigned to make payment on an appliance I thought was covered and needed fixing. When I told the dryer repair guy what happened, he was livid. ‘That is not customer service and should not have been handled that way! Let me see what I can do. ” Wow, promote this guy right now. A man who understands the meaning of service and help. I thanked him for his kindness and told him no matter what I would pay. It probably was my fault for not seeing the difference.
A few minutes later, he smiled and told me he worked it out. It was covered. And then he asked me this question, “If you don’t mind my asking, are you a Christian?”
“Yes,” I replied. “I could tell. Well I think your Jesus just smiled at you!”
I think he did–in the form of a dryer repair man!